Job Listing

Number of Positions: 1
Job Listing
Job ID: 13250839
Job Location:

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Job Title:Universal Banker
Work Type:Work Days: Monday, Friday, Saturday, Work Vary: No , Shift: First (Day), Hours Per Week: 10, Work Type: Regular
Salary Offered:Unspecified
Benefits:401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Vacation or PTO, Vision Plan
Physical Required:Unspecified
Drug Testing Required:Unspecified
Education Required:
Experience Required:Unspecified
Required Skills:
High school diploma or general education degree (GED)
Three to six months experience in a customer service role.
Preferred Skills:
Job Description:
Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
Informs customers of services offered by other business lines and connects customer to them when appropriate
Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
Resolves customer complaints and overcomes concerns related to deposit account transactions
Assists customers with a variety of retail service needs including but not limited to:
Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
Overdraft protection services
Check orders and updating address and contact information
Wires and other electronic transfers
Establishing personal online banking services and assisting with basic navigation questions
Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
Locates and resolves offages for self and assists with other associates as needed
Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
Actively participates in community events to demonstrate support for MWO culture
Provides support and acts as a backup for basic account opening and ownership updates
Performs other duties based on branch traffic and needs

Refer to ID 2023-3031 when applying