Job Listing
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| Job ID: 12784511 |
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| Job Location: |
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Public Transportation is Available.
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Service Representative |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.
Note: Up to 2 years of postsecondary education may be substituted for up to two years of experience. Must have 2 years of customer service experience assisting the public. |
| Preferred Skills: | Preferred Qualifications:
Ability to communicate in a language other than English
Proficient in the Microsoft Office Suite |
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| Job Description: |
Are you looking to start your career with the City of St. Paul? We are hiring diverse and talented individuals to join our team. As a Customer Service Representative, you help make St. Paul one of the most livable cities in America. We also offer equitable and inclusive workplaces, competitive wages, and a variety of benefits, including paid vacation.
Here’s what you can expect to do in this role: Perform skilled support work to assist, direct, and respond to internal and external customers. Exercise judgment to identify resources, understand requests, provide information, resolve problems, disseminate information, enter, and manipulate data, and refer callers to appropriate units to address customer needs. Works with other department/office staff, City information sources, and external sources to provide timely and accurate information. Elicit information sufficient to fully address customer issues such as billing, permit, registration, license, events, and other City services. Perform related duties as required.
Information about the current openings:
We have both full and part-time positions open at this time.
Customer Service Representative – Department of Safety and Inspections: This position supports the City's Information and Complaint line and assists, directs, and responds to internal and external customers. The position provides effective customer service answering questions about city policies and procedures, entering complaints, and using a variety of software programs, maps, and tools.
Customer Service Representative – Saint Paul Regional Water Services (SPRWS): This position assists, directs, and responds to internal and external SPRWS customers. The position resolves problems with water bills, disseminates information related to SPRWS accounts and policies, uses data provided to create water billings, and refers callers to correct channels to address water related queries.
Customer Service Representative – Public Works: This position assists, directs, and responds to internal and external Public Works garbage program customers The position responds to customer inquiries related to solid waste services and resident questions about the City’s solid waste policies and procedure using multiple computer applications, maps, and tools.
Refer to ID 22-02629O when applying |
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