Job Listing
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| Job ID: 12537312 |
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| Job Location: |
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Public Transportation is Available.
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Front Office Supervisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Requires either: one year customer service experience in a full service, retail, restaurant or hospitality position, or 6 months experience in a Front Desk position in a full service hotel. Must be available variable shifts, weekends are required. |
| Preferred Skills: | Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
•Hospitality - We're passionate about delivering exceptional guest experiences.
•Integrity - We do the right thing, all the time.
•Leadership - We're leaders in our industry and in our communities.
•Teamwork - We're team players in everything we do.
•Ownership - We're the owners of our actions and decisions.
•Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
•Quality
•Productivity
•Dependability
•Customer Focus
•Adaptability |
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| Job Description: |
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
•Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
•Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
•Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
•Schedule, assign daily work, lead pre-shift meetings, inform and train team members
•Monitor, observe and assist in evaluating team member performance
•Monitor lobby traffic and adjust staffing accordingly
Refer to ID HOT05QUV when applying |
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