Job Listing
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| Job ID: 12221484 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Senior Director, SMB Digital |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
This role contributes to financial performance, operating efficiency, and customer satisfaction by implementing or operationalizing the Company's strategic business plans. This role leads business operations activities for an SBU, function (i.e. Sales, Service), or region by directing the work of an operating center or team.
About the Role:
In this opportunity you will:
Identify concrete improvement levers, design optimal transformation approaches, and implement compelling channel framework and process recommendations to improve go-to-market customer experience model, Sales and Customer success digital sales and renewals, and overall customer satisfaction
Enhance prospecting, sales, renewal, and revenue performance across SMB Corporates
MAJOR AREAS OF ACCOUNTABILITY
Provide guidance to SMB Corps organization via industry and TR leading digital and prospecting leading practices
Works with the SMB Leadership Team to define and implement channel strategy
Represent and promote SMB Digital interests (digital marketing spend, demand generation efforts, digital capability build, user experience design, etc.) to ensure expense prioritization and generate optimal sales, renewals, and revenue
Advance commercial evolution by influencing the simplification, transparency and operationalization of digital oriented product and pricing strategies
Advocate and guide the development of SMB specific digital content and user experiences to optimize performance and increase personalization across the end-to-end customer journey
Facilitate agile working and standard governance with Digital business partners (Product, Technology, Marketing, Channel) to ensure a uniform operating cadence
Assess performance of existing distribution models and derive implication of transformations through a customer-centric approach
Design target operating models on distribution related topics (e.g., omni, digital, etc.)
Diagnose current performance of sales related KPIs (e.g., sales, renewals, revenue, coverage, up and x-sell, client satisfaction) and identify improvement levers
Define suitable sales formats to support strategic objectives
Optimize sales and client management processes to improve overall performance, ensure compliance and suitability within the risk framework and increase client centricity
Develop and execute an SMB strategic channel effectiveness framework
Partner with TR Digital Office and Customer Experience to benchmark, develop and deploy best in class go to market workflow and processes
Enable technologies and vendors (SFDC, Kronologic, Teams, Gainsight, etc) to design and implement a best-in-class prospecting engine; oversee strategies and tactics (sequencing, frequency, etc.) to increase sales
Leverage digital and nearshore resources to ensure channel effectiveness tactics (territory composition, coverage models, customer ratios, campaigns, leads, trials, on-boarding, training, usage, renewals, saves, activities, webinars) are scaled, resourced, timely and operational
Rationalize coverage models to ensure standardization, simplification, coordination, and completeness (Sales, Client Management, AAE, Digital Assist, etc.)
Build, monitor, analyze and refine channel effectiveness reporting (campaigns, coverage, usage, performance and insights)
Partner with SMB Leadership and TR Business Partners (Marketing, Chief Digital Office, Customer Experience, Operations & Technology)
Develop standards for baseline customer contact frequency, purpose, and content
Identify segment/team/representative best practices and cascade learning across the greater organization
Track and report on utilization, consistency, and effectiveness of channel effectiveness application
Suggest changes and solutions in policy and procedures when necessary
Assume other responsibilities as required or requested by SMB Leadership
About You:
You're a fit for the role if you have:
BA degree in marketing, sales, business, or related field required; MBA Preferred
Minimum of 10 years marketing, sales, or equivalent general business management experience required
Legal, tax or comparable business experience preferred
Sales and Client Management background
Digital, Inside and Field channel experience preferred
Excellent verbal and written communication skills
Management of individual contributors
Ability to interact effectively with a professional client base
Strong attention to detail
Ability to recognize and suggest process improvements within assigned area of responsibility
Good problem solving skills
Professional attitude and integrity
Ability to work in a fast-paced, changing environment
Ability to work independently and as part of a team
Computer proficiency in Microsoft Office, Salesforce.com, E-mail management tools and aptitude for internal business systems
What's in it for you!
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Our Culture: You will have the opportunity to work for a company that has a market dominant position for both content and technology and is passionate about giving back to the community.
Learning & Development: You are will be joining a growing sales team that has the commitment of the company to prioritize organic growth and has made investments to expand the sales team capability.
Benefits: Extraordinary benefits package.
Social Impact: Global volunteer network, organized virtual volunteer events, 2 paid volunteer workdays a year, company matching for personal charitable giving and fundraising
#LI-TK1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Refer to ID 62688195 when applying |
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