Job Listing
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| Job ID: 12063164 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Care Coordinator |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
When you come onboard at Sun Country Airlines, you are joining an experienced team of driven and talented employees. We affordably connect guests to their favorite people, places and memories, and we do it by cultivating a culture that encourages our team to pursue their passions in the air and on the ground - allowing you to Fly at the Speed of Life. We take pride in our company, culture, and comradery, and would love to have you join us.
Essential Functions
Managing customer service correspondence and incoming phone calls including complaints, general travel information, compliments
Provide complex problem resolution and passenger advice
Handle escalated customers in verbal and written communications
Administrative work including research, generating files and follow-up to consumer input including working with other departments to acquire necessary information
Processing refunds as appropriate
Issuance of travel vouchers due to schedule changes, mechanical delays, and other service failures
Any other duties assigned by management
Required Skills:
Previous customer service experience required
Proficient in Microsoft Office
Strong writing skills are a must (writing test may be required)
Bachelor's degree
Previous airline/travel industry experience preferred
Excellent interpersonal communication skills
Ability to organize and prioritize work to meet regulated timelines
Ability to work and communicate effectively both verbally and in writing
COVID Vaccination Policy for New Hires
As required by federal mandate, all candidates must have received or be willing to complete the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs. Proof of vaccination will be required at the time of hire (limited accommodations for religious or medical reasons).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sun Country Airlines is an E-Verify Employer. We participate in the web-based system that allows the company to verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).
Sun Country Airlines is a Zero Tolerance Drug-Free Workplace for all Safety-Sensitive functions. [1] A safety-sensitive function, as described in 14 CFR part 120, * 120.105 and 120.215, includes a flight crewmember, flight attendant, flight instructor, aircraft dispatcher, aircraft maintenance or preventive maintenance, ground security coordinator, aviation screener, air traffic controller, and operations control specialist. I understand and acknowledge that I will be required to undergo a DOT/FAA pre-employment drug test for the following prohibited drug (as defined in 49 CFR * 40.85) prior to being hired or transferred into a Department of Transportation (DOT) safety-sensitive position as defined in 14 CFR part 120: All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EOE of Minorities/Females/Vets/Disability
Refer to ID 60759535 when applying |
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