Job Listing
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| Job ID: 11932933 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Front Office Supervisor |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Clothing/uniform allowance, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED
2 years supervisory experience preferably in a mid-sized, full-service hotel
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
Strong project management skills
Excellent written, verbal and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills
Above average math skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to independently complete multiple tasks in a professional manner
Ability to enthusiastically and professionally sell and / or up-sell property amenities
Ability to serve both internal and external customers
Ability to manage control labor costs
Ability to manage projects in a timely and efficient manner
Ability to speak in a clear, concise and pleasant voice |
| Preferred Skills: |
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| Job Description: |
SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect completed work for conformance to standards
Run reports and credit checks, ensure accuracy and follow up
Communicate with hotel management and other departments to resolve guest complaints
Maintain and trouble shoot hotel computer systems
Adhere to Hotel Operations Systems & Controls
Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
Monitor and maintain daily room sales
Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
Answer questions and resolve guest complaints
Fill-in for management or frontline staff as needed
Refer to ID when applying |
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