Job Listing
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| Job ID: 11736296 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Account Specialist II |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Description
POSITION SUMMARY:
This position performs all the duties and responsibilities of the Customer Account Specialist role with our top-tier customers (high profile/large volume customers), acting as the point of contact for all service matters related to the customer. Responsible for onboarding and mentoring new employees and teammates. Partners cross-functionally to maximize customer experience while continually improving process efficiency.
DUTIES AND RESPONSIBILITIES:
Order Management of High-Profile Accounts
Act as primary point of contact both internally and externally for customers
Provides customer reporting and analytics
Anticipates and understands the customers' needs
Promotes Customer Value Proposition
Collaborate cross-functionally to ensure customer satisfaction
Training/Leadership
Leads onboarding of new employees
Develops and mentors' teammates
Project Management
Participates in cross-functional teams to provide expertise and develop and implement initiatives aimed at improving processes
Identify and analyze business opportunities to maximize and enhance MFI's relationship with the customer
Accounts Receivable (AR)
Support in resolution of service-related AR
Maintain awareness and accurately document all order-related issues which may result in service AR discrepancies
Other
Communicate problems or concerns to manager on an as-needed basis with recommendations on how to resolve
Other duties as assigned
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's Degree
3+ years working experience in inventory management and B2B customer service
Advanced technology skills, including MS Office (specifically Excel) and ERP Systems, preferably SAP
Strong communication skills, ability to think proactively and to make decisions independently
Highly self-motivated and able to work with little or no supervision
Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment
Forward thinking - ability to anticipate issues
Comfortable with and able to manage conflict
Strong negotiation skills
Commitment to superior service delivery
Strong teamwork skills including cross functional collaboration
Develop and sustain long-term business relationships
Ability to train and mentor
Ability to leverage Continuous Improvement to identify and execute process improvement opportunities
The above statements are intended to describe the general nature of the work and may not include all the duties associated with this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Michael Foods, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, veteran status, medical condition, marital status, or a physical or mental disability.
Refer to ID 56050138 when applying |
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