Job Listing
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| Job ID: 11529725 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Clinic Assistant |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job Description:
We have an exciting position for a Clinic Assistant. At HealthPartners, you'll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable.
Required Qualifications:
High School diploma or GED
Meets oneof the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years'experience as a medical receptionist
Two years' experience in a customer service position
One yearexperience using data look-up and data entry functions on a mainframe orPC based computer system
One year customer service experience either via telephone or in-person within the last fiveyears
Demonstratedability to organize work under pressure
Demonstratedability to function with multiple priorities and interruptions
Excellent oralcommunication skills
Excellent writtencommunication skills
REQUIRED TESTING:
* Alpha-numeric data entry test (4,000 keystrokes)
* Medical Terminology test
Physical Requirements:
Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
Position Purpose:
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group
Accountabilities:
1. Customer Service: Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening tounderstand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
2. Check-in and Co-pay Administration
Check in patients in an accurate and professional manner
Identifyandaccurately collect co-pays or appropriate fees
Usecomputer-based system to verify patient information
Understand andcommunicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Preparereconciliation report
Provide patients with appropriate forms, questionnaires, etc.
3. Computerized Appointment Scheduling for appointments
Scheduleappointments in an accurate and timely manner according to AdvancedAccessprinciples
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
4. Registration and Verification
Complete theregistration process, including reviewing the registration information forcompleteness and accuracy and obtain further information, if necessary
Verify insurance eligibility, if necessary
Registerpatientsin an accurate, efficient, and timely manner
Identifyappropriate account type, e.g., Workers compensation, Motor Vehicleaccidents, etc.
5. Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
6. Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare recordand materials for new patient appointments
Assist with theclerical duties of the clinic, e.g., faxing information, making copies, etc.
7. Maintain open communication with Appointment Center to ensure patient and provider needs are met
Coordinate schedule templates
Coordinateemergency schedule changes
Coordinateschedule holds consistent with Advanced Access principles
Coordinateschedulesregarding provider vacation, rounding, and other out of clinic changes
8. General Accountabilities
Performotherduties as assigned
HealthPartners is recognized nationally for providing outstanding care and experience for patients and members. We offer an excellent salary and benefits package. For more information and to apply go to and search for Job ID #58849.
Additional Information:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Refer to ID 51640844 when applying |
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