Job Listing
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| Job ID: 11438966 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Service Specialist |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Customer Service Specialist
Job Summary
The Customer Service Specialist is responsible to answer all customer questions on offered benefits with accuracy and high quality customer service. They provide direction to customers through telephone and email. The Customer Service Specialist represents WEX Health to the customer. They own the customer's experience with them. All solutions, complaints, and successes are theirs.
Responsibilities
Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries.
Handles all inquiries professionally and courteously and with accuracy.
Answers and returns inquiries in a timely manner.
Clearly communicates answers and solutions to the customer.
Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling.
Researches/investigates all inquiries utilizing reference materials.
Understands and applies confidentiality guidelines.
Meets or exceeds customer service standards and goals
Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.
Displays advanced knowledge of IRS regulations governing all products.
Actively assists other departments when additional help is needed.
Qualifications:
Telephone inquiry experience or ability to handle a constant flow of incoming calls.
Customer service experience and benefit experience typically acquired in 6 months to two years.
Computer proficiency required.
Must have excellent customer service skills.
Bilingual Spanish/English language skills a plus.
Equal Opportunity Employer/Vets/Disability
Equal Opportunity Employer/Vets/Disability
Refer to ID 44772467_2 when applying |
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